Support
Real engineers. Real answers.
OPSQAI support is handled by the team that ships the product. Customers file requests from inside the Customer Portal and receive responses under the SLA below.
Every customer contact can open, follow, and reply to conversations from /portal/support. Full history is retained.
Priorities are set on the ticket. Critical incidents are picked up during business hours in Central European Time.
Most operational questions are answered in the administrator guide and the technical handbook. Browse docs →
Response targets
Install is down, license activation blocked, security incident.
Feature broken for most users, module activation issue, upgrade failure.
How-to questions, configuration guidance, non-blocking bugs.
Targets apply to customers on an active Annual Maintenance contract. Exact SLA terms are in each customer agreement.
Not a customer yet?
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